1. Policy Summary

At Swapna Stitching Materials, we offer returns and replacements only in cases where the product received is missing, damaged, or incorrect.
Any such issue must be reported within 7 days of receiving your order.

2. Cancellations

• Order cancellations are accepted only before dispatch.
• Once the order has been packed or shipped, cancellation requests will not be accepted.

3. Damaged or Missing Products

• If you receive a damaged, incorrect, or incomplete order, please contact our customer support within 7 days of delivery.
• Kindly provide your order number, clear photos, and videos as proof.
• After verification, we will process a replacement or refund, as applicable.

4. Return / Replacement Procedure

• To initiate a return or replacement, please contact our customer support team within 7 days of delivery with the required details.

5. Refund Processing

• Once your request is approved, refunds will be processed within 7–10 business days to your original mode of payment.

6. Replacement Processing

• If a replacement is approved, the new item will be dispatched within 7 days, subject to stock availability.
• If the issue is confirmed to be our fault (damaged, missing, or incorrect product), return shipping charges will be borne by us.
• In cases where the product is out of stock, a refund will be issued instead.

7. Modifications

Swapna Stitching Materials reserves the right to update or modify this policy at any time. Any changes will be reflected on our website.

8. Contact Information 
Phone: 9020333222
Email: binukarunkaran@gmail.com